Privacy Policy

At Fetch Factory, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) and services through fetchfactory.com. Please read this policy carefully.

1. Information We Collect
  a. Personal Information
     We may collect personal information such as: Name Email address Phone number Device identifiers (e.g., Android ID, IDFA)
  b. Usage Data
     We may collect information on: App usage activity Crash logs and performance data Device type and OS version Location data (if you allow access)
  c. Permissions
     The App may request access to: Camera and Photos (for uploading images or documents) Location (for personalized services) Storage (to read/write files)

2. How We Use Your Information
   We use your information to:
     •  Provide and improve app features
     •  Communicate updates and offers
     •  Enhance user experience and support
     •  Comply with legal obligations

3. Sharing of Information
   We do not sell your personal information. We may share it with:
     •  Service providers (e.g., cloud storage, analytics)
     •  Legal authorities when required
     •  Affiliates under Fetch Factory for operational needs

4. Data Retention
   We retain your data only as long as necessary for:
     •  The purposes outlined in this policy
     •  Compliance with legal requirements
     •  You may request deletion by contacting us (see Section 8).

5. Security
   We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access or misuse.

6. Children's Privacy
   Our services are not intended for children under 13. We do not knowingly collect data from minors.

7. Your Rights
   Depending on your location, you may have rights to:
     •  Access or correct your data
     •  Request deletion
     •  Withdraw consent for processing
   Contact us below to exercise these rights.

8. Contact Us
   If you have any questions or concerns regarding this Privacy Policy or your data, contact us at:
   Fetch Factory Support Team
   📧 Email: contact@fetchfactory.com
   🌐 Website: https://fetchfactory.com

9. Changes to This Policy
   We may update this policy from time to time. We will notify users by updating the “Effective Date” above and, where applicable, through the app or email.